It’s a rare apology from Apple.
Apple apologized Thursday for slowing down iPhones with older batteries.
In a public letter, the company said, “We know that some of you feel Apple has let you down. We apologize.”
The letter goes on to describe how iPhone battery technology works.
You can read the full letter from Apple below:
We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.
First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.
Tech: Apple apologizes for slowing down iPhones with older batteries
